Frequently Asked Questions (FAQs)

Answers to Commonly Raised Queries and Concerns

Is it possible to change the font of the proposed design?

No problem. The designs we provide in our proposal are easily modifiable. We can change fonts very easily, or avoid certain fonts entirely if you do not feel they represent your brand accurately. Contact us with any guidance on fonts and we will make the necessary corrections!

Is it possible to change the colours of the proposed design?

That's alright! Let's discuss a colour palette that would be more pleasing for you and your brand. Our designs are easily customizable and we can make modifications at will. Contact us with any guidance or your favourite colours and we'll make it happen.

Will you be able to use the photos I took?

Absolutely. We make it our mission to try our best to be as authentic as possible and capture the heart of your vision for your brand. We strive to plug in the photos you take into sleek and memorable designs that will make your brand stand out.

Can you make content even if I don't provide photos that I've taken myself?

We can! While it is always best to use originals, we understand that it's not always easy to take photos of everything. In those instances, we will use copyright-free images with the same agreed-upon designs to ensure that we maintain consistency of the aesthetic.

What are highlights?

Highlights are Instagram stories that we choose to feature on the Instagram profile. A story is a specific post that is visible only for 24 hours. Highlights allow for easy categorisation of the story content and allow visitors to find the most important bits of info.

What if I don't have enough content for some of the highlights provided?

While in most cases we will find ways to populate the highlights (sometimes by creating new stories as well), it is also possible to omit a specific highlight and not use it entirely.

Will I see the final version before you post it?

Absolutely. We don't post anything without your consent. We understand that branding is highly important and (in some cases) personal. We invite you to have as much or as little involvement as you like. We will always deliver suggestions for posts, descriptions, and hashtags, however, we are happy to modify them to fit your requirements.

Are the proposed designs unique to my business?

They are! We may re-use some elements, however, the final design is unique to every business. We are committed to capturing the essence of your brand and a unique design is a part of that. Each design we create is unique, and coupled with brand-specific photography will ensure a distinctive and memorable presentation.

What if I'm not satisfied with the proposed design?

We strive to provide high-quality designs and excellent customer service, but if for any reason you are not satisfied with the design, please let us know. We will work with you to address any concerns and find a solution that meets your needs.

Considering I like the design proposal offered, what do we do from here?

We require access to your Meta Business Suite in order to efficiently and effectively manage your social media accounts and post content on your behalf. This will allow us to schedule posts in advance, monitor performance metrics, and ensure that your social media strategy is aligned with your overall business goals.

Can you manage accounts for other social media platforms?

While our primary focuses are Google, Facebook and Instagram, we can manage accounts for social media platforms such as TikTok, LinkedIn, or Pinterest. Contact us to discuss your specific needs and we can create a custom plan that meets your requirements.

What kind of metrics do you track?

We track a variety of metrics including engagement, reach, impressions, clicks, and conversions. These metrics allow us to measure the success of our social media strategy and make adjustments as needed to ensure that we are meeting your business goals.

How often will you post on my accounts?

We typically post once a day, three times a week, but we can adjust the frequency depending on your specific needs and goals. We will work with you to create a custom posting schedule that fits your business and engages your audience.

How do you come up with content ideas?

We come up with content ideas through a combination of research, creativity, and collaboration with you. We will work with you to understand your brand and business goals and use that information to create compelling and relevant content that resonates with your audience.

What is included in your social media management services?

Our social media management services include creating and scheduling posts, monitoring and responding to comments and messages, tracking metrics, and providing regular reports on the performance of your social media accounts. We also offer advertising services and can create custom campaigns to reach your target audience.

How much do your services cost?

Our pricing depends on the specific services you require and the level of customisation needed for your business. Contact us to discuss your needs and we can provide a custom quote that fits your budget. Also, please visit our Pricing page for more information regarding this.

What is your pricing structure?

Our pricing structure varies depending on the scope of work and the services you require. We offer a range of packages to suit different budgets and goals. Contact us for more information on pricing and package options. Also, please visit our Pricing page for more information regarding this.

What is your approach to customer service?

We believe in providing excellent customer service and are committed to responding promptly to any inquiries or concerns you may have. Our team is dedicated to providing high-quality work and ensuring that you are satisfied with the results.

What is the process for creating content?

Our process for creating content involves several steps. First, we will have a consultation with you to understand your brand and goals. Then, we will develop a content strategy, create high-quality visual content, and write engaging captions with relevant hashtags. Finally, we will schedule the posts and monitor their performance.

Can I provide input on the content that you create?

Absolutely. We welcome your input and feedback throughout the content creation process. Our goal is to create content that accurately reflects your brand and meets your goals, and we believe that collaboration is key to achieving this.

How do you ensure that my social media accounts are secure?

We take the security of your social media accounts very seriously. We use secure passwords, enable two-factor authentication, and limit access to your accounts to only the team members who need it. We also regularly monitor your accounts for any unusual activity and take immediate action if we notice any issues.

Do you provide social media advertising services?

Yes, we offer social media advertising services. This includes creating and managing ad campaigns on Facebook and Instagram to increase reach, engagement, and conversions.

Do you offer ad management services?

Yes, we offer ad management services for Google and Meta. Our team is experienced in creating and managing successful ad campaigns that drive traffic and conversions.

Can I cancel my services at any time?

Yes, you can cancel our services at any time. We do not lock our clients into long-term contracts and believe in maintaining a positive and collaborative relationship with our clients. If you need to cancel our services, just let us know and we will work with you to ensure a smooth transition.


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